In this issue, learn how independent retailers like Brenda Kinney, owner of the Copperside 2 c-gas store in Terrace, BC, evaluate their business in Retail checklist. Kinney is winning with foodservice, but knows there are always other ways she can improve her store. Also, read how retailers, like Sylvain Cloutier of Depanne-Nord in Matagami, Quebec, are capitalizing on flyer programs to promote their stores to the local community.

In the first issue of 2010, read how the law that bans retailers in Alberta who dispense pharmaceuticals from selling tobacco products is affecting c-gas stores. In Roll out the welcome mat, Tracey Barfrieder, of Coventry Husky in Calgary, saw her carton sales increase 20% and rise from zero to 2% of total sales last year when the law took effect. Also read how a new renovation transformed a rural c-store in eastern Ontario in A fresh start.

After reaching operators in rural and urban areas, including petroleum and car wash sites, the results from 2009's Octane Operator Special Report will help you recognize strengths and weaknesses in your operation and guide you on a path to improvement. Overall results from the report show that operators are clearly changing the way they manage their business and are realizing they have to adapt in different ways to counter competitive and economic forces that can't be controlled.